FAQs

How Long Will It Take To Get My Package?

Orders are sent through Australia Post which will be subject to their 2 – 5 business day delivery window.

The details provided with the order will allow you to receive tracking updates with Australia Post.

Currently, due to the COVID situation, shipping and arrival times may be affected. 

If you have not received your order within two weeks please submit a request via Order Tracking page and a member of the team will come back to you.

Do You Ship Internationally?

We are currently only open for business to Australian customers at this point in time.

We are looking forward to opening our doors to New Zealand painters in the near future which will be announced early 2021.

Will The End Of The Year Effect Shipping?

Keeping Australia Posts advice in mind, if you wish to receive your order before Christmas it will need to be placed before Thursday 10 December 2020.

Importantly Australia Post will continue to ship orders throughout the end of the year however due to the time of year it may affect delivery times.

What Payment Methods Are Accepted?

We accept all Payments direct via Paypal, as well as accepting all major debit and credit cards supported by the payment processor. Once payment has been received your order will be posted as soon as possible depending on current stock availability.

Is Buying On-Line Safe?

We use an SSL (secure socket layer) certificate to encrypt payment processing on our website. On top of that, we also use Paypal who is one of the leading online payment processors today. For more information about Paypal, you can find details on their website.

How do I place an Order?

Orders can be placed on our website by adding a product to the cart and then processing your payment for your order via the checkout system. For information on stock availability and pre-orders then please contact us via one of the forms on our website.

Do I need an account to place an order?

At the moment our website doesn’t support a client account system. You are free to add orders to your basket and then process them at checkout without having to register or sign up at all. This is a more convenient and secure way to pay.

Who should I to contact if I have any queries?

If you have any queries about your order, working with us or our products then please contact us either via the contact form on our website or via info@stonebeardminiatures.com.au and one of our team will be happy to help.

How Can I Cancel Or Change My Order?

We are unable to change or cancel orders once the order has been posted. However, you are able to return your order for a full refund within 14 days as long as the product is returned in its original packaging and has been unopened and is not damaged.

How Do I Track My Order?

Orders are trackable via Australia post. When your order is shipped we will provide you with a tracking number which you can input on directly on the Australia post website to get regular updates on your order.

How Can I Return a Product?

All orders can be returned to our warehouse within 14 days of postage. Returns information will be provided with your order. For further information please refer to our terms and conditions.